File a Complaint

Your complaint must be received in writing.

Please be prepared to:

  • Provide as much detail as possible about your concerns
  • If possible, identify the practitioner being complained about
  • Provide the names of persons and contact information of other healthcare providers, or other persons who may have relevant information, or may have been present when the incident occurred
  • Provide your telephone number, e-mail address, and mailing address

Step 1: Review the Complaints Process

Review the complaints process and read through the FAQs.

As well, be sure to watch this short, helpful video which will give you an overview of the complaints process and how to file a complaint:

Step 2: Complete the Complaint Form

Step 3: Provide any supporting evidence

Please forward all supporting evidence such as prescription receipts, labels, vials of medication, etc. to the College. Medications will not be returned.

Ontario College of Pharmacists
Investigations and Resolutions
Attention: Complaints Intake Assistant
483 Huron Street
Toronto, ON M5R 2R4
Phone: 416-847-8201
Toll-free: 1-800-220-1921
Fax: 416-847-8499

Please note, the Ontario College of Pharmacists is committed to supporting accessibility and will provide accessible formats and communication supports for persons with disabilities, in a timely manner that takes into account the person's disability. Please contact us at for more information or to request support in filing a complaint.